Singapore-based insurtech firm Igloo has announced the launch of Igloo Technology Solutions to help insurers in Southeast Asia modernize their operations and unlock new revenue streams. The new business unit builds on Igloo’s existing success in embedded insurance, sales intermediation, and consumer-facing segments.
Addressing a Digital Gap in APAC Insurance
According to Igloo, Asia Pacific insurers currently allocate only 2–3% of their gross written premiums to technology. This low investment leaves a significant digital gap that hampers efficiency and growth. Citing McKinsey’s Global Insurance 2025 report, Igloo noted that advancements in generative AI are creating fresh opportunities to simplify the entire insurance value chain. Insurers must rethink how they design, price, and deliver products if they want to remain competitive.
“Improving digital capabilities is not a nice‐to‐have. It is a necessity in today’s landscape,” said Raunak Mehta, Co‐founder and CEO of Igloo. “Igloo Tech Solutions aims to bridge this gap and give insurers the tools they need to modernize operations, enhance customer experience, and drive rapid growth.”
Modular, No-Code Platform Powers Three Core Solutions
Igloo Technology Solutions offers a suite of modular products built on Turbo, a no-code core platform. Each module can be customized to meet specific business needs:
-
Igloo Agent: Optimizes and digitizes agent networks.
-
Igloo Consumer: Delivers a seamless end-user experience for policy purchases, renewals, and servicing.
-
Igloo Partner: Integrates insurance offerings into fintech, e-commerce, logistics, and telecom platforms.
Because Turbo requires no coding, insurers and brands can adopt these tools without building dedicated technology teams or infrastructure.
AI-Powered Features Enhance Claims and Fraud Detection
Igloo is rapidly adding AI capabilities across its platform. Two flagship features include:
AI Claims Agent
Guides users through claim submission via a chat interface.
Users can upload documents and complete claims in minutes.
Claims are instantly approved or denied, with clear explanations for rejected submissions.
This reduces claims team workload and improves customer satisfaction.
AI Fraud Detection
Employs optical character recognition (OCR) and large language models (LLMs) to analyze claim details.
Detects false or inconsistent claims by understanding contextual data and semantics.
Automatically files fraud cases and notifies claims and fraud teams.
“No one understands the power of AI and agentic workflows better than Igloo,” said Mehta. “AI is fundamentally changing how insurance is bought, sold, and managed. We have worked closely with insurers, intermediaries, and operations teams to identify their challenges. Our AI capabilities now span every touchpoint, making our tech solutions unmatched in the market.”
Broad Adoption Signals Strong Market Demand
To date, more than 75 insurers and business partners across industries such as fintech, e-commerce, logistics, and telecommunications have adopted Igloo’s technology. They have used these tools to expand revenue streams, reduce operational inefficiencies, or add new capabilities without building costly in-house systems.
Igloo’s goal is to become a trusted partner for insurers and brands looking to seize growth opportunities through insurtech solutions. By combining modular design, no-code deployment, and AI-driven features, Igloo expects to streamline insurance processes and drive scalable growth throughout Southeast Asia.
Related topics：
