British retailer Marks & Spencer has resumed taking online orders for its clothing ranges after a 46-day pause caused by a cyberattack.
Shares Rise as Delivery Resumes Across UK
Shares of Marks & Spencer, one of the UK’s most recognized brands, rose 3% following the restart of standard home deliveries for most clothing items in England, Scotland, and Wales.
A company spokesperson said, “We are not launching the full range at this point. We are focusing on bestsellers and new products.” They added that new products are being posted online daily, so customers will see more choices soon.
Delivery to Northern Ireland and Other Services to Resume Soon
Marks & Spencer also confirmed that deliveries to Northern Ireland will restart in the coming weeks. Other services, including click-and-collect, next-day delivery, nominated-day delivery, and international orders, are expected to resume soon as well.
Background: Cyberattack Forced Online Closure
The retailer, which has been operating for 141 years, stopped taking orders for clothing and homeware on its website and app on April 25. This was due to problems with contactless payments and click-and-collect services during the Easter holiday period.
Marks & Spencer first revealed it was responding to a “cyber incident” on April 22.
Financial Impact and Details of the Cyberattack
Last month, Marks & Spencer estimated the outage would continue until July. The company predicted the cyberattack would reduce its operating profit by about £300 million ($404 million) in the 2025/26 financial year. However, it hopes to reduce the impact by using insurance and controlling costs.
The company said hackers accessed its systems by tricking employees of third-party contractors and launching a cyberattack designed to bypass its digital security defenses.
