Recently, the Zhejiang Branch of Kunlun Health Insurance received two banners from grateful customers, inscribed with “Customer First, keeping the original aspiration; Professional Claims settlement with warmth” and “Professional Service warms the heart; Honest claims settlement shows responsibility.” These banners reflect the high recognition and sincere gratitude for the branch’s critical illness insurance claim services and the dedication of its staff.
Touching Stories Behind the Banners
Full Protection for a Mother of Two
In November 2023, Ms. Wen purchased critical illness insurance from Kunlun Health Insurance. In April 2025, she filed a claim due to hearing loss in one ear. As a mother of two, balancing family and health during her treatment was extremely stressful. Mo Yanting from the Consumer Rights Protection and Operations Department of Kunlun Health Insurance Zhejiang Branch closely monitored her condition throughout the process. After the observation period ended, Mo guided Ms. Wen through her medical treatment and helped her prepare the necessary documents. Once all materials were complete, the Zhejiang Branch promptly filed a case and initiated a third-party investigation. Within 7 working days, the branch completed a compensation of 225,000 yuan and waived subsequent premiums, alleviating Ms. Wen’s concerns.
Ultra-Fast Response for Health Protection
Mr. Shao purchased the same critical illness insurance policy in December 2022. In April 2025, he was unfortunately diagnosed with thyroid cancer and immediately applied to the insurance company for a claim. After receiving the complete claim documents, the Zhejiang Branch of Kunlun Health Insurance filed a case on the same day and completed the payment of 225,000 yuan and the subsequent premium waiver in just one working day. This efficient claims service enabled Mr. Shao to receive timely financial support at the early stage of his diagnosis, greatly alleviating the pressure of treatment.
Commitment to Professional and Efficient Service
Kunlun Health Insurance Zhejiang Branch adheres to the business philosophy of “people-oriented and customer-centered,” providing warmth and protection to customers with professional and efficient claims services. From supporting Ms. Wen, a mother of two, to promptly responding to Mr. Shao’s critical illness claim, the branch has demonstrated its sense of responsibility and commitment. Through efficient services and humanistic care, Kunlun Health Insurance has conveyed warmth and strength to its customers.
Future Outlook
The Zhejiang Branch of Kunlun Health Insurance will continue to enhance service quality, safeguarding the health and peace of mind of every customer with professionalism and warmth. The branch remains dedicated to providing timely and compassionate support, ensuring that customers receive the protection they need during challenging times.
Related Topics:
