The Shanghai Zhenxin Branch of China Everbright Bank has recently garnered praise for its adept handling of foreign exchange business, exemplifying the bank’s capabilities in the cross-border financial domain and earning accolades for its professional and efficient financial services.
In 2023, Ms. Lyu, a Chinese national residing overseas, returned to her homeland following the passing of her mother. During her visit to settle her mother’s financial affairs, she encountered the complexities of handling foreign-related inheritance business. After consulting with various parties, she chose to open a personal account with China Everbright Bank. “It was the staff of China Everbright Bank that gave me confidence and a sense of security,” Ms. Lyu recalled. After transferring the inherited financial assets to the bank, Ms. Lyu benefited from the dedicated customer manager’s considerate service over two years, which laid a solid foundation of trust for future business dealings.
This year, when Ms. Lyu decided to dispose of the inherited property, she once again faced the challenge of cross-border fund remittance. The Zhenxin Branch promptly assembled a special service team and established a “retail + operation management” linkage mechanism. The retail department provided policy sorting and guidance, while the Operation Management Department offered detailed business operation procedures and coordinated with multiple functional departments, including the Foreign Exchange Administration, the Notary Office, and the Tax Bureau.
On the day of the transaction, the branch opened a green channel to efficiently complete the entire process of foreign exchange settlement and sales, as well as cross-border remittance, through the counter. That evening, Ms. Lyu’s foreign account received approximately 686,000 US dollars. When the successful remittance notification popped up, Ms. Lyu was overjoyed and called the branch staff, expressing her gratitude: “Thank you so much. Your professional and efficient service has made me look at domestic financial institutions with new eyes!”
As Ms. Lyu remarked before departing, “I want to share this experience with my overseas relatives and friends, so that more compatriots can know that China Everbright Bank is trustworthy!” This trust, bridging the Pacific Ocean, stands as the finest endorsement of Everbright’s “Sunshine Service” brand.
Looking ahead, the Shanghai Branch of China Everbright Bank remains committed to upholding the political and people-oriented nature of financial work. It will continue to refine its financial service level for overseas Chinese visiting China, striving to provide more convenient, efficient, and considerate financial services. The bank aspires to become the most trusted financial partner for a wide range of customers and contribute to creating a seamless and positive experience for overseas Chinese accessing China’s account services.
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